Returns and cancellation

Version 2026-11-10.1 · Effective 2026-11-10

Changing your mind

For a standard online purchase, you can tell me that you wish to cancel from the time the contract is made until 14 days after the day you, or someone you nominate other than the carrier, receive the goods. If one order is delivered in separate parts, the period runs from receipt of the last item or part. You can cancel before delivery and do not need to give a reason. If you have received the goods, send them back within 14 days after telling me you wish to cancel, unless I have offered to collect them.

Email lottieeastwell96@gmail.com with a clear statement that you wish to cancel. Include your name, order details and the items concerned so I can identify your purchase. You do not need permission to exercise your cancellation right. Please email with your order number or other purchase details so I can help arrange the return. Return the artwork by post to Lottie Eastwell Art, Art Hub Studios, Mornington Centre, Stanley St, London SE8 4BL, United Kingdom, and pack it securely to protect it in transit. You pay the direct cost of returning an item when you change your mind. For artwork that cannot normally be returned by post, the return-transport cost is explained before you place the order.

Refunds

For a cancellation covered by this right, the refund includes the price paid for the returned goods. If you cancel the whole order, it also includes the cost of the least expensive standard delivery offered. Any extra paid for a premium delivery option is not included.

Refunds are made without undue delay and within 14 days of receiving the returned goods or, if earlier, evidence that you sent them back. If I offer to collect the goods, the refund deadline is 14 days after your cancellation notice. I use the original payment method unless you expressly agree otherwise, and do not charge a refund fee.

You may inspect the goods as you would in a shop. Where legally permitted, a reduction can be made for loss in value caused by handling beyond what is necessary to inspect them.

Personalised work and digital portraits

The change-of-mind cancellation right does not apply to physical goods made to your individual specifications or clearly personalised for you. Choosing a standard print size or frame does not, by itself, make it a personalised commission. The applicable terms for commissioned services and digital portraits are explained before you order. A digital order is not automatically excluded from cancellation simply because it is delivered electronically.

Problems with an order

If an item is faulty, damaged or does not match its description, email lottieeastwell96@gmail.com with your order details and a description of the problem. The change-of-mind deadlines and personalised-goods exception above do not limit your statutory rights for faulty or misdescribed goods. Lottie Eastwell Art covers the reasonable cost of returning faulty, damaged or wrongly supplied goods where required by those rights. Please contact me so I can help arrange a suitable return.

Model cancellation form

You may use this form to tell us you wish to cancel, but you do not have to use it. Send it by email to lottieeastwell96@gmail.com or by post to Lottie Eastwell Art, Art Hub Studios, Mornington Centre, Stanley St, London SE8 4BL, United Kingdom.

I give notice that I cancel my contract for the following goods or services: Ordered on / received on: Order number, if available: Customer name: Customer address: Date: Signature, only if sending this form on paper:

The studio address above accepts posted returns as well as cancellation notices. Please email for help arranging a return; this does not delay or make your cancellation notice conditional on permission.