Terms of sale

Version 2026-11-10.1 · Effective 2026-11-10

Buying from Lottie Eastwell Art

These terms apply to purchases from Lottie Eastwell Art. For questions about an artwork, an order or a complaint, email lottieeastwell96@gmail.com.

Business contact address: Art Hub Studios, Mornington Centre, Stanley St, London SE8 4BL, United Kingdom.

Artwork and prices

Please check the artwork description, dimensions, size and frame selection before ordering. Prices are in pounds sterling. Lottie Eastwell Art is not VAT registered and does not add VAT to its prices. Any delivery charge is confirmed before you pay.

Placing an order

Online orders are handled in English. For artwork available to buy online, choose the size and frame where offered, add it to your bag, and review your selections and delivery details in Wix checkout. You can correct your details before using the payment button to place the order. Your order information and the terms that apply to your purchase are provided in a form you can keep. Keep these details for your records.

Orders containing framed prints, including multiple framed prints and mixtures of framed and unframed prints, require a delivery quote. Original paintings and overseas orders also require a delivery quote. Review your bag and delivery destination, then choose Request a delivery quote or email with those details. A quote request does not place an order, reserve artwork or create an obligation to pay. Lottie checks availability and confirms the artwork, options, quantities, delivery charge, expected timing and full total before sending a payment request. Review and agree the details before paying.

Commissions and digital portraits

The subject, size or file format, price, delivery or completion estimate and any agreed stages are confirmed before a commission starts. Applicable cancellation terms are explained before you order. Work or digital supply during a cancellation period requires any legally necessary request, consent and acknowledgement; sending an enquiry is not that consent.

Digital pet portraits usually take 1–2 days to create and painted pet portraits 3–4 days, depending on workload. Please email to check current availability and turnaround before ordering. Your expected timing is confirmed when we discuss your commission. Physical printing, framing and delivery may require additional time.

Delivery, returns and problems

Please read the Delivery and Returns and cancellation policies alongside these terms. Customers can post returns to the business contact address above and pay their own change-of-mind return postage. This does not affect statutory rights for faulty, damaged or wrongly supplied goods, including reasonable return costs where applicable. Please email with your order details for help arranging a return or investigating a problem. Nothing in these terms removes your statutory consumer rights.